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When will I get my product after I place an order (delivery period)?
Our delivery timeline is between twenty-four(24) to Seventy-two(72) hours within Lagos from the time of order which makes us the fastest shopping mall online. You will also be contacted by our dispatch personnel during the period of delivery.

Do you have an office address?
Yes we do. Our corporate office is located in Ikeja. However, since we are an online store, we do not have physical showrooms. Once we receive your order, we will deliver it to your doorstep.

Can I pick up my item instead of having it delivered?
Zitmall offers delivery services because of the goal of convenience. We do not encourage our customers to come to our office since products can be brought to their door steps. We however have various drop off points, in case of a need to return goods yourself.

Do you charge for shipping?
Yes, we charge for shipping.

Our shipping charge fee is divided into three basic categories based on the size of product ordered, weight and vehicle used to deliver the order.

   Category

    Shipping Fee

       Light

       ₦500

       Heavy

       ₦1000

       Bulky

       ₦1500

However, additional cost of ₦1000 applies to shipping addresses/locations at the outskirt of Lagos (Ikorodu, Ojo, Badagry, Epe, Alakuko)

What if I am not home at the time of delivery?
Our dispatch personnel would call you before making the delivery. If you are unavailable to receive your item, a re-delivery will be scheduled or you could inform us of whoever would be available to receive your order.

Can my parcel be delivered to an office address?
Yes. Your parcel can be delivered to any address convenient for you. To make this possible, you must enter your preferred address as your ‘shipping address’ before you checkout.

My items haven't arrived yet. What can I do?
If you haven’t received your items after our standard time of delivery, kindly contact us 081 6849 5347 or email us at info@zitmall.com (quoting your order number).