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7 Days Return

Returns

What is your returns policy?

We currently have a returns policy of 7 days from the date of delivery to return the product(s). If you are dissatisfied with any product you receive, you can request for a refund as long as it meets our conditions. However please note that returns or replacements may not be available in the following cases:

  1. Damages due to misuse of product.
  2. Any consumable item which has been used or installed.
  3. Products with tampered or missing serial / UPC numbers.
  4. Any damage / defect which are not covered under the manufacturer's warranty.
  5. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
  6. Items with No Returns policy.

How long have I got to send an item back and get a refund?
We hope you will not need to return any product purchased from Zitmall. But if you ever need to return an item, you can do so within 7 days from the delivery date.

I have received a faulty item
We want all our customers to receive top quality goods. If you think there is a fault with an item you have received, you can return it back to us to examine. If any product is unsatisfactory due to defective workmanship or materials, we will refund you the purchase price after product check if it meets our timeline requirements. Products that pass quality check, and are deemed satisfactory will be returned to you for your use.

I have received my goods but I do not like them
You can return this product to us; as long as it is in the same state it was delivered. If it is within our 7 days return policy timeline, (and it does not fall under the category of products not eligible for return) we will accept this return.

I have received my order but the wrong item was delivered to me
Please call or send us an email to schedule a retrieval of the item. For the item to be returned, it must be in an ‘as new’ state with all the seals and tags intact. 
We will work on retrieving this product and processing a refund or new order once this claim is validated, as long as it is within our 7 days returns policy.

Are there items that cannot be returned?
For reasons of health and hygiene, we cannot offer returns and refunds on the products below: 
• Personal hygiene items (combs, barrettes, hair curlers, hair wigs, hairpieces, and other similar products) 
• Cosmetic products 
• Any form of underwear 
• Jewellery 
• Fragrances 
• Beauty products 
• Books 
• Toys